Southwest Medical Center

Southwest Medical Center, located in Liberal, KS, has been using Kansas Trane Service (KTS) for more than 10 years. Tracy Robinson, director of plant operations, says KTS has performed a variety of projects at the hospital including equipment installation, chiller & rooftop work, and building automation monitoring. Robinson likes KTS’s knowledgeable staff & appreciates their ability to solve problems, no matter how big or small. 

"I am always treated with a smile anytime I walk in their door,” Robinson says. “They are never too busy to stop and help me. KTS has a great group of employees, and I enjoy stopping in if just to say ‘hi.’ I can tell KTS is a very customer service-driven company, and I have enjoyed working with them over the years. I know if I have a problem come up and I need an answer/solution, I can count on KTS to help me and my facility. I have gotten to know most everyone there and can count on them when my facility is in need. Over the years, Southwest Medical Center and KTS have become very good partners. KTS… gets involved with a number of organizations like the Kansas Healthcare Engineers Association, to help out all the different hospitals in the state of Kansas.”